What does the third step in the MMIIS implementation process involve?

The third step in the MMIIS (Massachusetts Immunization Information System) implementation process is indeed training. This step is crucial as it prepares users to effectively utilize the system. After initial planning and setup, training ensures that all personnel who will interact with the MMIIS have a clear understanding of its functionalities, features, and protocols.

Effective training is essential as it enhances user proficiency, helps to minimize errors during data entry, and fosters confidence among users, which ultimately leads to a smoother transition to using the system. It often involves hands-on sessions, guided practice, and the provision of resources such as user manuals or online help features. Ensuring all staff are well-trained directly impacts the success of the implementation, as knowledgeable users are more likely to take full advantage of the system's capabilities.

The other options represent significant phases throughout the overall implementation process. Planning is the foundational step that involves detailing goals and resources needed; a pilot program serves as a trial run for the wider implementation, allowing for adjustments; and go-live implementation is the critical point at which the system is fully operational. However, after establishing those earlier steps, training specifically addresses the need to equip users before they move on to applying the system in a live setting.